Customer Guarantees

We Don’t Just Say it.  We Guarantee it.

Hiring a home heating, cooling, or plumbing company shouldn’t prove to be a “risky business”.  You have the right to know exactly what to expect, and you should be satisfied that your interests – and your budget – are well protected.

At Service Pros, we offer you multiple rock solid guarantees.  It’s a reflection of our total commitment to your satisfaction and, hopefully, the added reassurance you need to make us your one and only home comfort provider.custGuars

For starters, Service Pros in licensed, bonded and insured.  We also thoroughly vet each prospective employee to make sure we’re hiring the kind of people you want working for you.  Our testing process includes:

  • Drug Testing
  • Personality Profiles
  • Criminal Background Check
  • Pedophile Registry Check
  • Competency Based Assessment

Heating or Air Conditioning Repair Guarantee

We guarantee that repairs on your heating or air conditioning equipment are fixed right or the same repair is free. If the same repair fails during the season we will repair it again absolutely free.

Plumbing Service and Repair Guarantee

We guarantee that if any repair fails in the first two years we will repair it again absolutely free, excluding drain stoppages.

Equipment & Fixture Guarantee*

We guarantee that the equipment and/or fixtures in your home will perform as we have stated. If any equipment surrounded by normal use should fail within our written warranty period, we will repair or replace the item at no charge to you.

*Certain equipment requires yearly maintenance. “Per manufacturer specifications certain equipment requires yearly maintenance to insure your guarantee is not voided.”

EQUIPMENT SIZE GUARANTEE

You, the customer, do not have to bear the responsibility of determining the correct equipment size and installation procedures. The product(s) installed will cool/heat your home to your satisfaction, or be replaced or modified, at no charge.

LIFETIME DUCT WARRANTY

We are so confident in the quality of our duct material and the high standards our “Superior Technician” training program has created, that we give you a “lifetime guarantee” on any duct system we install for as long as you own your home, provided you properly maintain surrounding areas and there is no external cause of damage.

PROFESSIONAL WORKMANSHIP GUARANTEE

Our installation technicians are the best in skill, attitude and workmanship. They’ll care for your home and complete the job with speed and precision. They wear floor savers, clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are polite and courteous. If, when they are finished in your home, they have not performed in accordance with these high standards, we’ll refund whatever reasonable amount of the purchase price you deem to be fair.

SERVICE AFTER THE SALE

When you buy a system from us, our commitment is to respond to your service needs within hours, not days.

“NO SURPRISES” GUARANTEE

The price quoted is the price you pay, even if the job entails more work than estimated.

LOWEST PRICE GUARANTEE

Anyone can make something cheaper by cutting corners and pricing it for less. Our LOWEST PRICE GUARANTEE is our promise to you that you cannot find a comparable installation for less within 30 days of completion of the installation; or, we’ll pay you the difference plus a $50 bonus. All we ask is that the comparison is “apples to apples.”

Service Pros:  uniquely dedicated to customer satisfaction.  Especially yours.  Call us today and let us know how we can improve on your family’s indoor comfort.

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