Once upon a time a book was written entitled “Murphy’s Law.” Ever hear of it? Its premise was as simple as can be: “When something can go wrong, it will.”
While that book was not written about your home plumbing, it very easily could have been. That’s because plumbing systems and fixtures are largely mechanical in nature, and all mechanical objects will eventually wear down and fail. It’s a mathematical certainty.
No, the point of this blog isn’t to make you feel helpless and forlorn. It’s is to advise you that instead of waiting for that next something to go wrong, take the steps to find yourself a solid and reliable plumber now so that, when the time comes, you’ll know exactly who to call, and feel good about your decision.
What does it take to find just the right all-around plumbers for yours or any other household? We’ve narrowed it down for you into three basic categories that should help to better organize and simplify your search process:
First, look for a plumber that is licensed, experienced, and accredited by the Better Business Bureau. These are assurances of an established and reputable firm that has a track record of proven customer satisfaction. At the same time, call the handful of companies that make your next-to-final cut and ask them about their approach to customer service. You’ll learn a lot about how important your business is to them simply by how they go about answering your questions.
A commitment to quality workmanship starts with the experience and training of the company’s technical team, and any advanced industry certifications they might have received either as individuals or a company. Quality is also reflected in how they price a job. If, for example, the company offers guaranteed upfront pricing, you’ll know they’ve done that kind of work before and have a very good idea of what it entails. You also want to ask about after-the-job assurances of your ultimate satisfaction. A company that’s committed to your 100% satisfaction isn’t looking at you as a one-time customer – they’re looking to build a relationship with you based on mutual understanding and trust.
The right plumber for you and your home will be willing and able to tackle any size job, no matter how small or large, simple or complex. At the same time, don’t hesitate to ask about special areas of expertise, especially if you have a particular project in mind that requires advanced skill and training, such as a bathroom or kitchen remodel or in-line video drain inspection.
Once you‘ve completed your search, we’re confident Service Pros will be one of the companies that you’ll consider hiring, and hopefully the one you ultimately do. Of course, seeing is believing, so if you have a plumbing job that needs getting done right now, give us a call and watch us as meet or exceed your expectations, one measured step at a time.